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Thursday, February 08, 2007

Six Sigma - Green & Black Belts

Green & Black Belts: Green belts can handle most of the common situations, while black belts can address even the complex situations.
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If we already have automation, what's the need for Agents?

“Automation” and “agent” sound similar — but they solve very different classes of problems. Automation = Fixed Instruction → Fixed Outcome ...