Curriculum Vitae

Service Owner/PO | Project Manager |Deliver Lead/Manager

Results-driven Digital Project Manager/Delivery Lead/Service Owner/Product Owner with a proven track record of successfully delivering end-to-end projects. Skilled in stakeholder engagement, budget management, and team leadership, web-enabled application development, software testing, production support, and process management. Excellent understanding and extensive experience in various project delivery methodologies, including classical SDLC, Agile, Scrum, and Kanban.

My skills snapshot is below:

• Domains: Experience in Banking (FinCrime), e-Commerce, Finance, Telecom, and Insurance domains.

o    End-to-End project/product management (data): Proficient in leading cross-functional teams covering Business Analysis, Architecture (Solution, Security, Data, Infrastructure), Development, and Testing. Demonstrated expertise in overseeing both software development projects and COTS implementations.

o    Infra and software development projects experience.

• SDLC Lifecycles / Agile: Excellent grasp and work experience in SDLCs and Agile methodologies including Lean, Kanban, and scaled models like SAFe.
• Cloud Tech: Experience in On-premises big data solutions, cloud SaaS/PaaS applications (Azure), MS suite of applications.
• Demand Funnel: Accountable for prioritizing work to delivery teams by actively engaging with business stakeholders, triaging scope, and facilitating efficient resource allocation.
• Work Estimation & budgeting: Estimation of budget & scope, forecasting, secured cost approvals, and negotiated timelines, ensuring alignment with project objectives and organizational priorities.
• Budget & Fin approvals: Managed funding requests and coordinated financial approvals, demonstrating adeptness in financial management and resource allocation.
• Design, Dev and Testing: ensure design aligns with enterprise architecture, design signoffs, and coordinating on tasks, issues, resources and timelines during these phases.
• Scaled Agile: Defined PI scope, sprint scope, and backlog refinement, setting clear goals to drive team performance and achieve envisioned PI objectives.
• Backlog Management: Effectively prioritized backlog items, coordinated new change requests, and managed cross-squad dependencies to optimize project efficiency and delivery timelines. Applied strategic thinking in breaking down squad outcomes into actionable tasks, facilitating the achievement of small, incremental goals toward overarching project objectives.
• Cost & scope management: Consistently delivered projects on time, within budget, and maintained transparent communication with program stakeholders regarding spending and project status.
• Played a pivotal role in helping squads connect their work to the broader organizational objectives, fostering a sense of purpose and alignment within the team.
• Change & Release Management: manage deployment slots, change presentation, coordinate all release related activities, liaise with L2/L3 for walkthroughs, deployment access requests, prod deployments, warranty support and warranty handover.
• Metrics & reporting: Applied a data-driven approach by understanding and leveraging relevant metrics to inform decision-making and provide insightful reporting to senior management.
• Multiple stakeholder management: Business stakeholders, Design teams, design governance, data governance, dev teams, scrum masters, L2/L3 support teams, change and release teams, Service Ops Mgrs, and SDMs, cross team dependency managers, etc.

o    Programming: experience in Core & Advanced Java, SQL, VBA with macros, C, C++, COBOL, PERL.

o    Tools & Additional Skills: experienced in tool administration (HP QC 9.3, RFT, RMT, Rational Jazz, Serena Business Mashups (BPM tool), and HP PPM, Microsoft Office suite, Atlassian suite (Jira, Confluence).

• Mentorship & coaching: Provided mentorship and coaching to scrum masters, empowering them to enhance team performance and foster a culture of continuous improvement within the organization.
• Conflict resolution: Proactively resolved conflicts and effectively communicated impediments to project delivery, fostering a collaborative and solutions-oriented team environment.

Key Skills

·         Analytical & Problem Solving

·         Business and Technical Analysis

·         Organizing and Planning

·         Quick learning and adapting

·         Embracing changes

·         Process & Performance Improvements

·         People management

·         Operations & SLA Management

·         Service Management

·         Result oriented.

Roles & Responsibilities

• Service Owner and Delivery Lead in Westpac Australia: Handled the projects in Big Data and Informatica including AccountName, Personal Internet Banking, BEDS TTR, BDP018 Optimization, Daily TTR, OBMR Migration, FusionGPP Strategic Solution, FusionGPP EIG Tactical Solution, ATM Enrichment, and CTM Load Assurance for Quantexa a TBML off the shelf solution, which include business improvement initiatives.
• Iteration Manager / Delivery Lead in IAG Insurance as part of Recover Journey for Car Insurance: New Feature Management and testing, Collision Repairs, Hire Car Purchase, Hail Damage, Phone Notifications – Design, Development, and Testing of features. Product Design workshops, Customer Journeys and Interviews, User Testing, etc.
• Delivery Lead in Toyota Financial Systems, Australia for TPR and Athena Upgrade projects (PEGA).
• Delivery Lead/coach for several projects in in Telstra, Australia.
• Agile project Manager, Coach for several projects in Airbus UK, Airbus France.
• Delivery Lead at Sony: Peak season upgrades to meet yearly pre-Christmas and Christmas customers (VAIO laptops, TVs customer journeys). Mass Transport deployments, change & incident management, war rooms.
• Software developer (Java, VB) and tester.

Certifications

o    Certified Scrum Master [CSM]

o    Certified Scrum Product Owner [CSPO]

o    SAFe Agilist

o    Certified SAFe Practitioner

o    Six Sigma Green Belt

o    Prince2 Agile Foundation

o    COBIT

o    ITIL

o    PMI-ACP (Pursuing)

o    Coursera / EdX certifications

o    Fundamentals of Jira

o    Getting started with Kanban.

o    Lean six sigma primer.

o    DevOps for Developers by Microsoft

o    Design Thinking

o    Data Fundamentals

o    Azure Fundamentals

o    Cyber Security Fundamentals

o    Google Cybersecurity Professional Certificate

o    Prompt Engineering in ChatGPT (Pursuing)

o    Data Analysis Visualization (Pursuing)

o    Google Advance Data Analytics (Pursuing)

o    IBM Data Analyst Professional Certification (Pursuing)

o    Databases and SQL for Data Science with Python (Pursuing)

o    Certified Software Quality Analyst [CSQA]

WORK EXPERIENCE

1.     Work Experience: Oct 2021 to Apr 2024 – TCS (WESTPAC)

Service Owner / Delivery Lead (Financial Crime Line of Business 

Technologies:

Ø  Big Data – Hadoop, Spark, Hive, HDFS/ADLS2, DDEP (data driven experience platform), Azure Synapse

Ø  Informatica/EIG

Ø  Sterling Integrator

Ø  Fusion Global Payments COTS (replacing classic Global Payments system – customized cots)

• Delivered key Ingestion & data Transformations projects in Big Data, Azure Synapse, Informatica, Sterling Integrator and COTS product.
• Accountable for end-to-end delivery right from initiation, design, dev through production deployment, warranty support and BAU handover.
• Participated in design, data modeling & mapping, data lineage, data quality, and product road-mappings.
• Design sign offs, data governance presentations & approvals, data approvals from business owners, L2/L3 liaising for delivery and defects.
• Coordinate SIT, Performance Testing, UAT, Technical Validation, Business Validation, CRs, and releases.  
• Managed technical and team/vendor dependencies, both upstream and downstream.
• Accountable for prioritizing work to delivery teams by engaging with business, triaging scope.
• Funding requests and coordination, estimation of scope, cost approvals, and agreement on timelines.
• Define PI scope, sprint scope, refine backlog, and set clear goals for the team to reach the envisioned PI Objectives.
• Prioritize backlog, coordinate new change requests, manage cross-squad dependencies.
• Deliver on time, within budget and keep the program informed about the spend.
• Helping Squad connect their work to the big picture.
• Breaking down Squad outcomes into small, actionable, and valuable work
• Resolving conflict and impediments to delivery.
• Run metrics monitoring, analysis, presentation and sign offs from service operation managers.
• Mentor and coach scrum masters.

2.     Work Experience: IAG (CoForge) – JUNE 2019 to Sep 2021

Iteration Manager / Delivery Lead, Manual & Automation tester (IAG Car Insurance), Delivery Lead (Toyota Financial Systems)

                Technologies:

Ø  PEGA low-code platform

Ø  React JS, VM Ware, IntelliJ, Ubuntu, Linux scripts, Github, Jenkins, SCTP, IBM BPM, XSLT, XML, XPath, Java, Drools, Rancher, Docker

Ø  Java-driven test automation framework

                               

• Responsible for end-to-end delivery of Athena Upgrade and TPR projects (design, dev, testing and production deployment in addition to 4-week warranty support).
• PI-planning, dependency management and presentation.
• Enable discovery workshops, MVPs, roadmaps, and participate in PI Planning.
• Defining MVP, Release plan, sprints, etc.
• Facilitate sprint planning, daily stand ups, demo and retrospective.
• Manage program board, dependency management with stakeholders.
• Stakeholder communication, management reporting, etc. as required.
• Manage team conflicts, challenges; escalate where necessary.
• Established and embedded the SAFe framework to drive and manage scope, delivery, quality and resources for projects..
• Employed Scrum to reinvigorate teams, bring out trust & empathy, transparency and clarity of purpose.
• Coordinate activities in preparation for PI Planning – Backlog with epics, features, stories.
• Proactively manage demand and capacity with key stakeholders to deliver on prioritized and approved demand, whilst reducing key person dependencies.
• Testing
• Manual and automation testing:

▪          Manual testing of customer journeys – Total Loss, Care Hire, Car Repair, Repair Alerts, Hail Damage & Notifications

▪          EMBS: Java based automation testing, manual end to end testing, Blue green testing, Negative testing, Exploratory testing, certificate testing, smoke testing, Security/Pen testing.

• API testing – test API (Postman) end points as part of functionality, validate data formats, data types and constraints.
• Regression runs, ensuring regression coverage.
• UI-based scenario testing.
• Liaise with upstream and downstream application teams for technical and project dependencies where required.

3. Work Experience: Telstra (TechM): Mar 2018 to June 2019

      Delivery Lead, Coach

       Technologies: React JS, DevOps pipeline (Docker, Kubernetes, Github, Jenkins, AWS, Grafana visualization, Sonarcube code quality)               

• Manage delivery for two projects – one infrastructure and another software dev project under NWOW.
• Help teams identify customer, understand their needs via HCD, Design thinking / journey maps.
• Lean Canvas, Customer journey mapping and user story mapping
• User story mapping, defining epics, user stories and tasks.
• Team identification and trainings, Release planning, Scrum ceremonies, Estimation and planning, Track and remove impediments, Backlog tracking, burndown metrics, velocity etc.
• Deploy the Telstra way of working, Agile methodology / framework across network lines of business.
• Support the common practices, tools & templates, processes and best practices.
• Feedback the project learnings to improve the Playbook.
• Support on Jira and Confluence
• Team and across-the team issue resolution.
• Identify organizational impediments, team up with enterprise agile coaches to remove them.
• Maturity assessments – D3OP as well as Telstra’s home-grown assessment tools.

4. Work Experience: GSK (TechM): Dec 2017 to Feb 2018

      Delivery Lead and Agile implementation

       Technology: MS .Net, DevOps tools

• Define project scope, goals, and deliverables, develop detailed project plans, timelines, and milestones, Identify and manage project dependencies and critical paths.
• Allocate resources and assign tasks to team members.
• Manage end to end delivery and deployment.
• Defined a framework aligned to VFQ and GxP regulations.
• Guide identified projects towards enterprise agility in line with Emergn’s VFQ methodology.
• Team facilitation, coaching and mentoring.
• Define and agree on agile metrics for SCDQ.
• Jira tool configuration and training.
• Initiated DevOps pipeline for a project.

5. Work Experience: Sony (Mar 2012 to Mar 2016)

      Delivery Lead for Sony consumer electronics portal journeys

       Technologies: SAP, React, Tailwind CSS, Sass, Next.js, infrastructure for peak season          

• Agile delivery for Sony peak season upgrades to meet yearly pre-Christmas and Christmas customer volumes (infrastructure), major and minor enhancements, incident & problems on consumer web portals (software).
• Running Peak Season optimization of networks and application / infra upgrades.
• Cater to systems performance monitoring and reporting needs using Keynote, HP BAC tools.
• Assist in definition, preparation and timely distribution of all service reporting against SLAs.
• Investigate and report SLA/OLA breaches.
• Running war rooms for P1 incidents.
• Critical analysis of data, interpretation and presentation.

6. Work Experience: Airbus (TechM): Sep 2010 to Dec 2011 AND Apr 2016 to Dec 2017

     Agile PM | Coach

• Responsible for project planning and management, budget management, stakeholder management, QA, change & release management.
• Defined the Agile framework along with Airbus Governance team.
• Deploy, train, and help teams adopt the new framework (A Hybrid model with built-in gates and a Sprint Zero).
• Help setting up the Agile roles, ceremonies, WOW, artefacts; Agreed Agile WOW for the team; Help setting up the Initial backlog Assist for Sprint Zero; agile metrics and KPIs,
• Assist in Sprint ceremonies, product backlog, management; Sprint retrospection; Definition of Done (Sprint, Release)
• Carry out team agile maturity assessments, create roadmaps for organizations towards enterprise agile maturity.

7. Work Experience: GE Medical Systems, Arcelor, scotia Bank (Mar 2008 to Aug 2010): (TechM)

      Scrum Master

• Identify agile team (PO, cross functional teams)
• Team and Plateau set up, Team facilitation, Daily scrum, sprint planning, sprint demo and retrospectives, Estimation and planning.
• Track and remove impediments, Backlog tracking, burndown metrics, velocity etc.
• Ensuring team collaboration and achieving team productivity.

Education

• Master of Science in Applied Geochemistry (University of Science Osmania University Campus, India)
• Post Graduate Diploma in Computer Science (Hyderabad Central University Campus, India)
• Multiple Diplomas in C, C++, UNIX, Oracle with D2K, Core & Advanced Java with CORBA and Web Technologies.