Human Centered Design

• Creative approach to problem solving.
• Places customers at the center (a way of working and thinking).
• Design from their perspective.
• Introduces
• Collaboration.
• Empathy.
• Problem re-framing.
• Evidence-based decision making.
• Experimentation.
• Needs these
• Curiosity
• Optimism (See problem as an opportunity)
• Mindset to learn
• Creativity