1. Client satisfaction index
2. Effort metrics
-Overall effort variance
-COQ
-COPQ
-Rework effort index
3. Schedule metrics
-Overall schedule variance
-On-time delivery index
4. Quality metrics
-Overall defect density
-Residual defect density
5. Performance metrics
-PCI of last audit
6. Support metrics
-FTR
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Requirements Analysis -- Business requirements document or business requirements specification System Design -- Systems requireme...
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