Thursday, July 02, 2020

Ideation - Sample


Sample ideation for capturing other party details after an accident. 

Friday, June 26, 2020

Ideation Workshop - Remote

  • Introduction to collaboration tool (MIRO, MURAL, etc.)
  • Background of the research - UX, Process, Data.
  • Problem areas
  • One problem for each session / multiple problems based on the number of problem areas identified
  • Come up with 8 Ideas
  • Look around and see other ideas, choose the best ones
  • Talk about the best ones
  • Choose 2 best
  • Come up with Idea pad:
    • Name of idea
    • description of idea
    • How might it work? step 1 ==> step 2 ==> step 3 ==> setp 4
    • Target market
    • Problem it is addressing
    • Business benefit
    • Customer benefit
    • Market differentiator
  • Buddy check --- review and comment buddy's idea(s) -- whats working good, what needs improvement and what are the opportunities
  • Discuss
  • Do a DVF on all the top 2 ideas. 
  • Come up with 2/3 best ideas.
  • Story board the ideas.

Wednesday, June 24, 2020

Some design thinking diagrams that resonate with me



  • Empathise:
    • Research
      • Create research plan
      • Recruit and schedule interviews
      • Customer interviews
      • Frontline staff interviews
      • Team lead interviews
      • Existing research Research
      • Competitor research
    • Analysis and synthesis of research
      • Understand impact and rootcause of problems. 
      • Identify opportunities
Output -- Clear problem areas, opportunity statements (how might we's), insights pack, personas, customer journey map
  • Define:
    • Immerse into probelm area
      • Playback the research
    • Impact analysis of problem areas
      • Collect data to assess severity, scale and frequency
      • Analyse the data 
      • Workshop with SMEs if required to understand severity, scale and frequency
    • Prioritise problem areas
      • Problem prioritisation workshop
    • Re-frame problem? is there a need? If yes, workshop
      • Understand 5 Why's
      • Create problem statements



If we already have automation, what's the need for Agents?

“Automation” and “agent” sound similar — but they solve very different classes of problems. Automation = Fixed Instruction → Fixed Outcome ...