Process to create test scripts...

• Get a thorough understanding of the application under test -- either through documentation, or from BA/ product owner or the team. 
• After an understanding of the application and the requirements, identify the scenarios/ risk areas which then give an idea of what to test. 
• Once the scenarios are clear, decide on the test cases and test data.
• Write the test scripts
• Get these reviewed
• Executive the test scripts, report bugs.
• Work with Dev team to close the bugs.
• Report on the bugs and closure.

Mortgage Process

Test Process Improvement (TPI)

TPI is owned by Sogeti.

My insurance claims

• Medical Insurance Purchase
• Research insurance options
• Cost benefit analysis based on monthly 
• Apply for insurance online; submit relevant documentation
• Call customer and confirm.
• Review for completeness of documentation, if not request correction. 
• Check eligibility, policy details, benefits, etc. approve / reject application.
• Communicate to customer - send welcome package.
• Arrange for and deduct monthly insurance. 
• Medical Insurance Claim - cashless
• Get docs from doc.
• Submit claim online; submit documentation.
• Review claim and documentation; request further details if required.
• Based on claim type, disease, and the claim amount, initiate cashless.
• If not inform customer of lack of cashless and how to initiate reimbursement with bills.

TMMI

The Testing Maturity Model (TMM) was based on the Capability Maturity Model, and first produced by the Illinois Institute of Technology. [Wikipedia]